Privacy Policy

Last Updated: November 9, 2024

 

This Privacy Notice applies to Omnitiva Solutions Ltd (company number 14909549), registered in England and Wales ("we," "us," or "our"), and describes how and why we might collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

 

- Visit our website at http://nearhive.com or any of its subdomains, or any website of ours that links to this Privacy Notice

- Download and use our mobile application, or any other application of ours that links to this Privacy Notice

- Use our eCommerce marketplace that connects independent merchants with local communities

- Engage with us in other related ways, including sales, marketing, or events

 

Data Controller Information

 

Omnitiva Solutions Ltd is the data controller responsible for your personal information. Our registered office is at 40 Bowling Green Lane, London, United Kingdom. Our Data Protection Officer can be contacted at contact@nearhive.com.

 

Questions or concerns?

 

Reading this Privacy Notice will help you understand your privacy rights and choices. If you disagree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact our Data Protection Officer at contact@nearhive.com.

 

Summary of Key Points

 

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

 

Do we process any sensitive personal information? We do not process sensitive personal information.

 

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

 

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

 

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

 

What are your rights? Under UK data protection laws, you have certain rights regarding your personal information.

 

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

 

Table of Contents

 

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

7. HOW LONG DO WE KEEP YOUR INFORMATION?

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO WE MAKE UPDATES TO THIS NOTICE?

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

1. WHAT INFORMATION DO WE COLLECT?

 

In Short: We collect personal information that you provide to us.

 

Personal Information You Disclose to Us

 

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

 

Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

- Names

- Phone numbers

- Email addresses

- Mailing addresses

- Usernames

- Passwords

- Contact preferences

- Contact or authentication data

- Billing addresses

- Debit/credit card numbers

 

Sensitive Information: We do not process sensitive personal information.

 

Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by our payment processor, Stripe. You may find their privacy notice here: https://stripe.com/en-gb/privacy.

 

Social Media Login Data: We may provide you with the option to register with us using your existing social media account details. If you choose to register this way, we will collect certain profile information about you from your social media provider. The information we receive may vary depending on the social media provider concerned but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public.

 

Application Data: If you use our applications, we may also collect the following information if you choose to provide us with access or permission:

- Geolocation Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our application(s).

- Mobile Device Access: We may request access or permission to certain features from your mobile device.

- Mobile Device Data: We automatically collect device information.

- Push Notifications: We may request to send you push notifications.

 

Information Automatically Collected

 

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

- Device and usage information

- IP address

- Browser and device characteristics

- Operating system

- Language preferences

- Referring URLs

- Device name

- Country

- Location

- Information about how and when you use our Services

- Other technical information

 

Information Collected from Other Sources

 

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

 

We may obtain information about you from other sources, such as:

- Public databases

- Marketing partners

- Social media platforms

- Third party data providers

 

2. HOW DO WE PROCESS YOUR INFORMATION?

 

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

- To facilitate account creation and authentication

- To deliver and facilitate delivery of services

- To respond to user inquiries/offer support

- To send administrative information

- To fulfill and manage your orders

- To enable user-to-user communications

- To request feedback

- To send marketing and promotional communications

- To deliver targeted advertising

- To protect our Services

- To administer prize draws and competitions

- To evaluate and improve our Services, products, marketing, and your experience

- To identify usage trends

- To determine the effectiveness of our marketing and promotional campaigns

- To comply with our legal obligations

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

 

In Short: UK data protection law requires us to explain the valid legal bases we rely on to process your personal information.

 

Under UK GDPR, we must have a legal basis to process your personal information. We rely on the following legal bases, depending on how we interact with you:

 

- Consent: We may process your information if you have given us permission to use your personal information for a specific purpose.

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- Performance of a Contract: We may process your personal information when necessary to fulfill our contractual obligations to you.

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- Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations.

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- Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

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- Legitimate Interests: We may process your information where we believe it is reasonably necessary to achieve our legitimate business interests whilst not overriding your rights and freedoms.

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In exceptional cases, we may process your information without consent where permitted by UK law, including:

- To protect vital interests

- For the establishment, exercise, or defence of legal claims

- For compliance with UK legal obligations

- Where processing is necessary for preventive or occupational medicine

- Where necessary for reasons of substantial public interest

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4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

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In Short: We may share information in specific situations and with specific third parties.

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Categories of Third Parties

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We may share your personal information with:

- Vendors and service providers

- Payment processors

- Marketing partners

- Advertisers and advertising networks

- Analytics providers

- Cloud computing services

- Communication and collaboration tools

- Data storage providers

- Social networks

- Professional advisers

 

Specific Sharing Situations

 

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

 

Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Notice.

 

Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

 

International Transfers

 

When we transfer your personal information outside the UK, we ensure adequate safeguards are in place, including:

- Transfer to countries with UK adequacy regulations

- Standard Contractual Clauses approved by the UK government

- Binding Corporate Rules

- Explicit consent in specific circumstances

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 

In Short: We may use cookies and other tracking technologies to collect and store your information.

 

We use cookies and similar tracking technologies to collect and store your information. Under UK law, we require your explicit consent for non-essential cookies. You can manage your cookie preferences through our cookie consent banner and settings panel.

 

For more detailed information about our use of cookies, please see our Cookie Notice.

 

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

 

In Short: If you choose to register or log in using a social media account, we may have access to certain information about you.

 

Our Services offer you the ability to register and log in using third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public.

 

7. HOW LONG DO WE KEEP YOUR INFORMATION?

 

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

 

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

 

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

 

We have implemented appropriate technical and organisational security measures designed to protect your personal information. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

 

In Short: Under UK GDPR, you have significant rights regarding your personal information.

 

Your rights under UK data protection law include:

 

1. Right to be informed about how we collect and use your personal information

2. Right of access to your personal information

3. Right to rectification if your personal information is inaccurate or incomplete

4. Right to erasure ('right to be forgotten')

5. Right to restrict processing of your personal information

6. Right to data portability

7. Right to object to processing of your personal information

8. Rights related to automated decision making including profiling

 

You also have the right to:

- Withdraw consent at any time

- Lodge a complaint with the Information Commissioner's Office (ICO)

- Object to processing for direct marketing

 

How to Exercise Your Rights

 

You can exercise your rights by:

- Submitting a data subject access request

- Contacting our Data Protection Officer

- Using the privacy controls in your account settings

- Following unsubscribe links in marketing communications

 

10. CONTROLS FOR DO-NOT-TRACK FEATURES

 

Most web browsers and mobile operating systems include a Do-Not-Track ("DNT") feature. At this stage, we do not respond to DNT signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

 

11. DO WE MAKE UPDATES TO THIS NOTICE?

 

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

 

We may update this Privacy Notice from time to time. Material changes will be notified to you in advance, giving you the opportunity to review the changes before they become effective. The updated version will be indicated by an updated "Last Updated" date.

 

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

If you have questions or comments about this notice, you may contact our Data Protection Officer at:

 

Data Protection Officer

Ominitiva Solutions Ltd

40 Bowling Green Lane, EC1R 0NE

London, United Kingdom

Email: contact@nearhive.com

 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

 

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

Based on UK data protection laws, you have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a data subject access request through our online form or contact our Data Protection Officer.